First-level leaders make a significant impact on every metric in your business: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. They are the creators and carriers of culture for their teams and directly influence whether top talent stays or leaves. They are frequently responsible for the quality of the customer experience, and first-level leaders and their teams are the biggest source of product and process innovation. Your first-level leaders are the “Difference-Makers” in your business.
The role of the first-level leader has always been tough and today’s realities make the role even tougher.
People skills typically account for 80 percent of success in this role. Yet many people are promoted because of their technical capabilities. Both new and experienced first-level leaders can struggle when it comes to excelling at leading teams in today’s workplace.
INTRODUCING "THE 6 CRITICAL PRACTICES FOR LEADING A TEAM"
With an in-depth understanding, FranklinCovey has studied and developed a special training solution which equips first-level leaders with the essential skills and tools to get work done with and through other people. This program is called “The 6 Critical Practices for Leading a Team”.
Delivery Options
Please contact our Client Partner via email
workshop@FranklinCovey.vn for further information.